Terms of Service

1. Parties and acceptance

This Agreement is entered into between The Creative Company ApS and the legal entity or person that creates an organisation or user account in Casan ("Customer", "you").

If you create an account on behalf of a company, you confirm that you have authority to bind that entity.

2. Service description

Casan is a SaaS platform for property management, including management of properties, tenancies, tenants, contracts, move-in/move-out inspections, finance, operations, communications, and related integrations.

Features may vary depending on subscription plan (e.g. Starter/Free and Pro/Full). We may develop, change, or discontinue features, provided that material changes do not unduly impair core functionality for paying customers without reasonable notice.

3. Account, access, and security

You are responsible for providing accurate registration data and keeping login credentials confidential. All activity under your account is deemed yours unless you notify us of misuse without undue delay.

You must ensure that users in your organisation are granted only the access necessary for their role. Casan supports role-based access and MFA.

4. Subscription and payment

Certain plans are free with limitations. Paid plans are billed according to the current price list on the website or in a separate order confirmation.

For Pro subscriptions, pricing is per property per month unless otherwise agreed in writing. Subscriptions renew automatically until cancelled in accordance with this Agreement.

Non-payment may result in suspension of access after reasonable notice.

5. Permitted use

You may only use Casan for lawful purposes and in compliance with applicable law, including rental legislation, accounting rules, and data protection law.

You may not misuse the service, attempt unauthorised access, reverse engineer the platform, distribute malware, overload systems, or use the service in a way that infringes third-party rights.

6. Customer data and responsibility

You own the data you enter or upload in Casan. You are responsible for having a lawful basis to process personal data about tenants, applicants, and other data subjects, and for providing necessary information to them.

Where Casan processes personal data on your behalf, our Data Processing Agreement applies and forms an integral part of this Agreement for business customers.

7. Intellectual property

Casan, including software, design, branding, and documentation, belongs to The Creative Company ApS or our licensors. This Agreement grants you a limited, non-exclusive, non-transferable right to use the service during the subscription period.

You may not copy, resell, or display parts of the platform without prior written consent.

8. Third-party services

Casan may integrate with third-party services such as bank connections, accounting systems, email, maps, and payment solutions. Your use of such services may be subject to the third party's own terms.

We are not responsible for downtime, changes, or errors in third-party services beyond our reasonable control.

9. Availability and support

We strive for high availability but do not guarantee uninterrupted operation. Planned maintenance will be communicated where possible.

Support is provided via email at fpa@casan.co. Response times may vary by subscription plan.

10. Limitation of liability

Casan is provided "as is" to the extent permitted under Danish law. We are not liable for indirect loss, loss of profits, loss of data, or consequential damages unless liability follows from mandatory law.

Our aggregate liability to a customer is otherwise limited to the amount paid for the service in the 12 months preceding the claim, unless loss is caused by intentional or grossly negligent conduct.

11. Termination and suspension

You may cancel your subscription in accordance with the selected plan. Upon cancellation, access ends at the expiry of the paid period unless otherwise agreed.

We may suspend or terminate access in case of material breach, misuse, or non-payment after notice where reasonable.

After termination, you may request export of data in a reasonable format to the extent technically possible.

12. Governing law and disputes

This Agreement is governed by Danish law. Disputes that cannot be resolved amicably shall be decided by the Danish courts with the Copenhagen City Court as the court of first instance, unless mandatory law provides otherwise.

13. Changes to the Agreement

We may update this Agreement. Material changes will be notified by email or in the product with reasonable notice. Continued use after the effective date constitutes acceptance unless you cancel before the change takes effect.